As your financial services partner, Banque Misr understands that your trust in us is our most important asset. In order to preserve that trust, we want you to clearly understand what personal information we collect about you and how we use it. As a Banque Misr customer, you have the opportunity to opt out from marketing communication lists or to specify your preferred channel of communication to receive notification of our latest offers and promotions.

To give you effective and convenient access to a broad range of financial products and services, we use technology to manage and maintain customer information. We understand the need to safeguard sensitive information that you have entrusted to us. Therefore, we have put together a Privacy Policy that respects and addresses your needs. It also explains what types of information we collect and under what circumstances we may share it.

Collecting Customer Information

The collection of personal information online is designed to protect access to your accounts, to assist Banque Misr in providing you with the products and services you want and need. All personal information collected and stored by Banque Misr is used for specific business purposes to protect and administer your accounts and transactions, to comply with federal laws and banking regulations of the United Arab Emirates (“UAE”), and to help Banque Misr better understand your financial needs in order to design or improve our products and services. Employing stringent security measures in the collection of your personal information, all Banque Misr service requests are submitted to the secure administration site of Banque Misr. Once received by Banque Misr, only the bank’s approved personnel may open and process the application. Furthermore, auditing mechanisms have been put into place to further protect your information by identifying which employee(s) has accessed and in any way modified for example, updated or added to your personal information.

Unless restricted by applicable law, you agree that any and all personal information/data relating to you collected by Banque Misr from this website from time to time may be used and disclosed for such purposes and to such persons be in accordance with Banque Misr’s Privacy Policy. Banque Misr never requests its customers to disclose the account number, credit card information, user ID, Personal Identification Number (PIN) or any such information through e-mails. Any e-mail or written communication received by the customer, which appears to have been sent from Banque Misr seeking a customer’s personal and confidential information, should not be answered and Banque Misr should be notified.

Limited employee access to personal information

Banque Misr limits its access to your personal information to only those employees who hold a business reason for having access to such information. Banque Misr also educates all their employees about the importance of confidentiality and customer privacy. In addition, individual usernames and passwords are used by approved Banque Misr personnel to access your personal information online, providing audit trails to further safeguard the privacy of your personal information.

Third-party disclosure restrictions

Banque Misr follows strict privacy procedures in regard to protecting your personal information. In addition, Banque Misr requires all third parties with a business need to access this information to adhere to similar and equally stringent privacy policies. Personal information may be supplied to a third party in order to process customer transactions; if the customer requests it; the disclosure is required or allowed by law or in conjunction with joint marketing agreements we have entered into. Banque Misr does not provide account or personal information to other companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.

Online protection

Banque Misr has taken all appropriate measures to protect the personal information provided by you to Banque Misr and uses several security levels

We obtain information online when you visit our website This includes retaining information you provide us on any online application, Internet banking transaction or information you send to us by e-mail.

Your Transactions

We retain the transaction information any time you make a transaction on one of your accounts, including ATM or card transactions, loan advances, transactions through Internet Banking, and transactions performed at our branches. The transaction information includes your account number, date, amount, location of the transaction and any other pertinent information.

Sharing Information as Legally Required or Permitted

We may share your customer information in response to a lawful request or as permitted by UAE law to a:

  • Competent UAE court
  • UAE government agency
  • UAE regulatory authority

We may also share your information in response to a request made by a merchant or business necessary to effect, administer or enforce a transaction that you had requested or authorized in connection with the servicing or processing of a financial product or service, or to maintain or service your account with us.

Our Confidentiality and Security Safeguards

We maintain strict policies and security controls to assure that customer information in our computer systems and files is protected. Our employees and contractors are only permitted access to customer information that they may need to perform their jobs and to provide services to you. Our employees and contractors have access to such customer information as necessary to conduct a transaction or respond to your inquiries. All employees and contractors are required to respect customer privacy. No one except our employees and contractors has access to the Bank’s computer systems and records storage. The Bank has established internal security controls, including physical, electronic and procedural safeguards to protect the information you provide to us and the information we collect about you. We will continue to review our internal security controls to safeguard your customer information as we employ new technology in the future.

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